Customers

The Koppers team endeavors to serve its global customers through close long-term partnerships and listening carefully to customer needs during the sales process, upon product delivery and during daily operational interactions. This demonstrated commitment to the highest levels of environmental, social and governance performance assures customers that they can depend on Koppers to be a safe, sustainable and reliable supplier.

A Trusted Supplier and Partner

Koppers products are used by a diverse set of industries. The company partners with customers to leverage its deep scientific and expertise in various building material markets. For example, Koppers Performance Chemicals professionals frequently provide wood treatment customers with facility design and construction advisory services. These value-added services help customers implement industry-leading production processes, maximize the efficiency of their operations and ensure the safe handling and use of Koppers products.

Enhancing CMC Product Quality

Koppers is dedicated to the continual improvement of our overall quality performance, as witnessed by the transition to the latest version of the ISO Quality Management System standard, ISO9001:2015, at all global Carbon Materials and Chemicals (CMC) locations.

Several steps to provide enhanced customer service with regard to CMC product specifications and quality have been taken. Koppers continues to apply the CMC Laboratory Information Management System (LIMS) and improve the Koppers Customer Care Extranet sites. LIMS, which has been implemented at all Koppers plants, tracks customer specifications and alerts technicians to any products that do not conform to Koppers customer standards. The Customer Care website provides customers with real-time product information, allowing production decisions to be made prior to receiving products.